Duorime Shipping Policy
Thank you for shopping with Duorime. Every item is personalized and made to order, and we are committed to getting it to you as quickly and securely as possible.
📦 Production & Dispatch Time
The time required to make your personalized item and ship it out.
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Production & Dispatch: Custom products are produced and shipped within 3–5 business days (production + dispatch, Monday to Friday).
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Please Note: Because each item is made to order with your names, text, or photos, production begins after your order is placed.
🚚 Estimated Shipping Times
Shipping time is the duration it takes for the package to travel from our shipping partner to your designated address after it has been dispatched.
|
Destination |
Estimated Shipping Time |
|---|---|
|
United States |
7–14 business days |
|
Canada/Europe |
10–20 business days |
|
Australia/NZ |
10–20 business days |
|
Rest of World |
15–30 business days |
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Note on Holidays & Peak Season: During high-volume periods (such as Black Friday, Christmas), both production and shipping times may be subject to delays. We appreciate your patience during these times.
💸 Shipping Costs
Free Shipping on All Orders
We are pleased to offer Free shipping on all orders — no minimum purchase required.
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Free shipping on all orders. The shipping cost shown at checkout is $0.00 USD.
🔎 Tracking Your Order
Once your order has been shipped, you will receive an email notification that includes a tracking number. You can use this number to check the status of your shipment via the carrier's website.
⚠️ Incorrect Addresses & Failed Delivery
It is the responsibility of the buyer to ensure the shipping address is correct. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the full cost of re-shipping the package.
❓ Questions
If you have any questions regarding your order's shipping status, please contact us at support@duorime.com with your order number in the subject line. We are here to help!