Returns & Exchanges

Every Duorime item is personalized and made to order just for you, with your names, photos, or text. Because each piece is one of a kind and cannot be resold, we have a simple policy for custom products.

Personalized / Custom Products

Custom and personalized products are not returnable or exchangeable, except for quality issues.

Please double-check spelling, fonts, photos, sizes, and colors before placing your order, as your item is produced exactly as personalized.

Quality Issues: Damaged, Defective, or Wrong Item

If your order arrives damaged or defective, or you received the wrong item, we will make it right. Please contact us within 3 days of delivery and include:

• Your order number
• A short description of the issue
• Clear photos of the item (and the packaging, if it was damaged in transit)

Once we review your request, we will remake your item or issue a refund.

Refunds

Approved refunds are processed within 7 business days and issued to your original payment method. Please allow some additional time for your bank or card issuer to post the refund to your account.

Contact Us

To report a quality issue, please email us at support@duorime.com with your order number and photos. We are happy to help.